[INFO] Technical FAQ 30 September 2010

[INFO] Technical FAQ 30 September 2010

Postby FocusTechSupport » 17 May 2011, 08:40

INTRODUCTION
Make sure you close all applications before runing Faery so that the game has maximum power at its disposal.
Antivirus software can significantly slow disk access so you may be required to deactivate it.
Should you do so, it must be reactivated when you have finished playing.
If the game fails to launch or if you encounter problems such as crashes, please update the display and audio drivers.


CONTENTS
  1. How to keep the drivers of your computer up-to-date.
  2. How to identify the graphics controller of the computer.
  3. ATI graphics controllers for desktop computer.
  4. NVIDIA graphics controllers for desktop computer.
  5. ATI graphics controllers for laptop computer.
  6. NVIDIA graphics controllers for laptop computer.
  7. How to identify the audio controller of the computer.
  8. Update REALTEK audio controller drivers.
  9. Update CREATIVE X-FI audio controller drivers.
  10. AMD processor drivers for WINDOWS XP.
  11. Optimizer for AMD ATHLON64 X2 processors.
  12. Remove driver leftovers from your system.
  13. D3Dx9 DLL file missing when starting the game/update DirectX 9.
  14. Contact the technical support for the game.


A. HOW TO KEEP THE DRIVERS OF YOUR COMPUTER UP-TO-DATE
Driver Detective software is designed to quickly locate the most current drivers specific to your computer system through its user friendly interface and access to an extensive database.
Driver Detective saves the frustration and extensive time investment usually associated with updating drivers.
To access to DriversHQ web site, please click http://www.drivershq.com


B. HOW TO IDENTIFY THE GRAPHICS CONTROLLER OF THE COMPUTER

WINDOWS XP
1. Click Start then Run.
2. Type DXDIAG in the Run window and press Enter key.
3. From the DirectX diagnostic tool, click Display tab.

WINDOWS VISTA/WINDOWS 7
1. Click Windows Start menu.
2. Type DXDIAG in the Search bar and press Enter key.
3. From the DirectX diagnostic tool, click Display tab.


C. ATI GRAPHICS CONTROLLERS FOR DESKTOP COMPUTER

ATI RADEON 9000 TO X2100 SERIES - WINDOWS XP
1. Click http://support.amd.com/us/gpudownload/w ... ce-xp.aspx
2. Download the Catalyst Software Suite.
3. Save the 10-2_legacy_xp32-64_dd_ccc.exe application file on the hard disk.
4. Once download done, run the 10-2_legacy_xp32-64_dd_ccc.exe application file and follow the instructions.

ATI RADEON 9000 TO X2100 SERIES - WINDOWS VISTA/WINDOWS 7 32/64-BIT
1. Click http://support.amd.com/us/gpudownload/w ... sta32.aspx
2. Download the Catalyst Software Suite.
3. Save the 10-2_legacy_vista32-64_dd_ccc.exe application file on the hard disk.
4. Once download done, run the 10-2_legacy_vista32-64_dd_ccc.exe application file and follow the instructions.

ATI RADEON HD 2000/3000/4000/5000 SERIES - WINDOWS XP 32-BIT
1. Click http://game.amd.com/us-en/drivers_catal ... xp32-suite
2. Click Download button.
3. Save the application file (10-8_xp32_dd_ccc_enu.exe file for example) on the hard disk.
4. Once download done, run the application file and follow the instructions.

ATI RADEON HD 2000/3000/4000/5000 SERIES - WINDOWS VISTA/WINDOWS 7 32-BIT
1. Click http://game.amd.com/us-en/drivers_catal ... 7-32-suite
2. Click Download button.
3. Save the application file (10-8_vista32_win7_32_dd_ccc_wdm_enu.exe file for example) on the hard disk.
4. Once download done, run the application file and follow the instructions.

ATI RADEON HD 2000/3000/4000/5000 SERIES - WINDOWS VISTA/WINDOWS 7 64-BIT
1. Click http://game.amd.com/us-en/drivers_catal ... 7-64-suite
2. Click Download button.
3. Save the application file (10-8_vista64_win7_64_dd_ccc_wdm_enu.exe file for example) on the hard disk.
4. Once download done, run the application file and follow the instructions.



D. NVIDIA GRAPHICS CONTROLLERS FOR DESKTOP COMPUTER

NVIDIA GEFORCE 6/7/8/9/100/200/300/400 SERIES - WINDOWS XP 32-BIT
1. Click http://us.download.nvidia.com/Windows/2 ... l_whql.exe
2. Save 258.96_desktop_winxp_32bit_international_whql.exe application file on the hard disk.
3. Once download done, run 258.96_desktop_winxp_32bit_international_whql.exe and follow the instructions.

NVIDIA GEFORCE 6/7/8/9/100/200/300/400 SERIES - WINDOWS VISTA/WINDOWS 7 32-BIT
1. Click http://us.download.nvidia.com/Windows/2 ... l_whql.exe
2. Save 258.96_desktop_win7_winvista_32bit_international_whql.exe application file on the hard disk.
3. Once download done, run 258.96_desktop_win7_winvista_32bit_international_whql.exe and follow the instructions.

NVIDIA GEFORCE 6/7/8/9/100/200/300/400 SERIES - WINDOWS VISTA/WINDOWS 7 64-BIT
1. Click http://us.download.nvidia.com/Windows/2 ... l_whql.exe
2. Save 258.96_desktop_win7_winvista_64bit_international_whql.exe application file on the hard disk.
3. Once download done, run 258.96_desktop_win7_winvista_64bit_international_whql.exe and follow the instructions.



E. ATI GRAPHICS CONTROLLERS FOR LAPTOP COMPUTER

ATI RADEON MOBILITY HD 2000/3000/4000/5000 SERIES - WINDOWS XP
1. Click http://support.amd.com/us/gpudownload/w ... iw_xp.aspx
2. Download the Catalyst Software Suite.
3. Save 10-8_xp32_dd_ccc_enu.exe application file on the hard disk.
4. Once download done, run 10-8_xp32_dd_ccc_enu.exe and follow the instructions.

ATI RADEON MOBILITY HD 2000/3000/4000/5000 SERIES - WINDOWS VISTA/WINDOWS 7 32-BIT
1. Click https://a248.e.akamai.net/f/674/9206/0/ ... dd_ccc.exe
2. Save 10-7_mobility_vista_win7_32_dd_ccc.exe application file on the hard disk.
3. Once download done, run 10-7_mobility_vista_win7_32_dd_ccc.exe and follow the instructions.

ATI RADEON MOBILITY HD 2000/3000/4000/5000 SERIES - WINDOWS VISTA/WINDOWS 7 64-BIT
1. Click https://a248.e.akamai.net/f/674/9206/0/ ... dd_ccc.exe
2. Save 10-7_mobility_vista_win7_64_dd_ccc.exe application file on the hard disk.
3. Once download done, run 10-7_mobility_vista_win7_64_dd_ccc.exe and follow the instructions.

ATI RADEON MOBILITY OTHER SERIES
All driver and technical support for Mobility Radeon products is provided by the original laptop manufacturer.
To download Windows Mobility Radeon drivers or driver updates for your laptop product, please visit your laptop manufacturer's website.
Otherwise you can use ATI Mobility Modder from Hardware Heaven http://www.hardwareheaven.com/modtool.php


F. NVIDIA GRAPHICS CONTROLLERS FOR LAPTOP COMPUTER

NVIDIA GEFORCE 8M/9M/100M/200M/300M/QUADRO NVS/FX NOTEBOOK GPU SERIES

WINDOWS XP 32-BIT
1. Click http://us.download.nvidia.com/Windows/2 ... l_whql.exe
2. Save 258.96_desktop_winxp_32bit_international_whql.exe application file on the hard disk.
3. Once download done, run 258.96_desktop_winxp_32bit_international_whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 32-BIT
1. Click http://us.download.nvidia.com/Windows/2 ... l_whql.exe
2. Save 258.96_notebook_winvista_win7_32bit_international_whql.exe application file on the hard disk.
3. Once download done, run 258.96_notebook_winvista_win7_32bit_international_whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 64-BIT
1. Click http://us.download.nvidia.com/Windows/2 ... l_whql.exe
2. Save 258.96_notebook_winvista_win7_64bit_international_whql.exe application file on the hard disk.
3. Once download done, run 258.96_notebook_winvista_win7_64bit_international_whql.exe and follow the instructions.

This is a reference driver that can be installed on supported NVIDIA GeForce notebook GPUs.
However, please note that your notebook original equipment manufacturer (OEM) provides certified drivers for your specific notebook on their website.
NVIDIA recommends that you check with your notebook OEM about recommended software updates for your notebook.
OEMs may not provide technical support for issues that arise from the use of this driver.

Before downloading the driver:

Please check to make sure that your notebook has a supported GPU.
It is recommended that you backup your current system configuration http://www.nvidia.com/object/notebook_d ... tions.html
If you own a Dell Inspiron 1420, Dell XPS M1330, Dell XPS M1530, or Dell Latitude D630/D630c it is highly recommended that you first install this Dell software update http://www.nvidia.com/object/recommende ... dates.html

NVIDIA GEFORCE GO/M FX/6/7 SERIES
The reference drivers that are provided by NVIDIA are not compatible for laptop computers.
To locate the latest drivers for your NVIDIA mobile GPU, please visit your laptop manufacturer's website.
Otherwise, you can use GeForce Go/M modified drivers from LaptopVideo2Go.com http://www.laptopvideo2go.com


G. HOW TO IDENTIFY THE AUDIO CONTROLLER OF THE COMPUTER

WINDOWS XP
1. Click Start then Run.
2. Type DXDIAG in the Run window and press Enter key.
3. From the DirectX diagnostic tool, click Sound tab.

WINDOWS VISTA/WINDOWS 7
1. Click Windows Start menu.
2. Type DXDIAG in the Search bar and press Enter key.
3. From the DirectX diagnostic tool, click Sound tab.


H. UPDATE REALTEK AUDIO CONTROLLERS DRIVERS

REALTEK AC97 AUDIO DRIVER UPDATE FOR WINDOWS XP
1. Click http://support.focus-home.fr/WDM_A406.exe
2. Save WDM_A406.exe application file on the hard disk.
3. Once download done, run WDM_A406.exe and follow the instructions.

REALTEK HD AUDIO DRIVER UPDATE FOR WINDOWS XP
1. Click http://support.focus-home.fr/WDM_R251.exe
2. Save WDM_R251.exe application file on the hard disk.
3. Once download done, run WDM_R251.exe and follow the instructions.

REALTEK HD AUDIO DRIVER UPDATE FOR WINDOWS VISTA/WINDOWS 7
1. Click http://support.focus-home.fr/Vista_Win7_R251.exe
2. Save Vista_Win7_R251.exe application file on the hard disk.
3. Once download done, run Vista_Win7_R251.exe and follow the instructions.


I. UPDATE CREATIVE X-FI AUDIO CONTROLLERS DRIVERS

XtremeGamer Fatal1ty Professional Series
Platinum Fatal1ty Champion Series
XtremeMusic/XtremeGamer/Platinum/Fatal1ty/Elite Pro/X-Fi


WINDOWS XP/WINDOWS VISTA/WINDOWS 7
1. Click http://support.focus-home.fr/SBXF_PCDRV ... 8_0013.zip
2. Save SBXF_PCDRV_LB_2_18_0013.zip file on the hard disk.
3. Once download done, open SBXF_PCDRV_LB_2_18_0013.zip.
4. Run SBXF_PCDRV_LB_2_18_0013.exe application file and follow the instructions.

PCI Sound Blaster X-Fi Xtreme Audio

WINDOWS XP
1. Click http://support.focus-home.fr/XFXA_PCDRV ... 4_0079.zip
2. Save XFXA_PCDRV_LB_1_04_0079.zip file on the hard disk.
3. Once download done, open XFXA_PCDRV_LB_1_04_0079.zip.
4. Run XFXA_PCDRV_LB_1_04_0079.exe application file and follow the instructions.

WINDOWS VISTA/WINDOWS 7
1. Click http://support.focus-home.fr/XFXA_PCDRV ... 4_0090.zip
2. Save XFXA_PCDRV_LB_1_04_0090.zip file on the hard disk.
3. Once download done, open XFXA_PCDRV_LB_1_04_0090.zip.
4. Run XFXA_PCDRV_LB_1_04_0090.exe application file and follow the instructions.


J. AMD PROCESSOR DRIVERS FOR WINDOWS XP
The processor driver is compatible with the AMD Athlon(TM) 64, Mobile AMD Athlon 64, Mobile Sempron(TM), Sempron(TM), AMD Turion(TM) Mobile Technology, AMD Phenom(TM) and all Opteron(TM) processors including Quad-Core.

1. To download AMD Processor Driver Version 1.3.2.0053, please click http://www.amd.com/us-en/assets/content ... 320053.zip
2. Save AMD_Processor_Driver_1320053.zip file on the hard disk.
3. Open AMD_Processor_Driver_1320053.zip and run setup.exe file.
4. Follow the instructions.


K. OPTIMIZER FOR AMD ATHLON64 X2 PROCESSORS
The AMD Dual-Core Optimizer update for desktop computer is required, only if you have stuttering and crashes with your games.
If you do not have any problem with your games, please do not install this update.

1. To download AMD Dual-Core Optimizer for desktop computer only*, please click http://support.amd.com/us/Processor_Tec ... _1.1.4.zip
2. Save DCO_1.1.4.zip file on the hard disk.
3. Open DCO_1.1.4.zip and run Setup.exe.
4. Follow the instructions.

*If you have a laptop computer, please do not install AMD Dual-Core Optimizer.


L. REMOVE DRIVER LEFTOVERS FROM YOUR SYSTEM
Guru3D - Driver Sweeper is a fast tool to remove driver leftovers from your system.
It's very important to remove your drivers on a proper way, because driver leftovers can cause problems like stability and startup problems.
You can use it if you want to update/remove drivers from your system.

How to download and install Driver Sweeper:

1. Click http://support.focus-home.fr/DriverSwee ... Guru3D.exe
2. Save DriverSweeper_2.1.0_Guru3D.exe application file on the hard disk.
3. Run DriverSweeper_2.1.0_Guru3D.exe application file and follow the instructions.

How to use Driver Sweeper:

1. Uninstall the drivers from Add/Remove programs in the Control Panel of Windows.
2. Restart the computer.
3. Run Driver Sweeper*, select the drivers that you have uninstalled and click Clean button.
4. Install the new drivers.

* For Windows Vista and Windows 7 users, please run Driver Sweeper in administrator mode:
Right mouse click Driver Sweeper shortcut and click Run as administrator.


M. D3Dx9 DLL FILE MISSING WHEN STARTING THE GAME/UPDATE DIRECTX 9
Please install the latest version of Microsoft DirectX 9 for Windows XP, Windows Vista and Windows 7:

1. Click http://support.focus-home.fr/directx_feb2010_redist.exe
2. Save directx_feb2010_redist.exe application file on the hard disk.
3. Once download done, run directx_feb2010_redist.exe application file and click Yes.
4. Enter C:\TMP to extract files in the (C:) local disk in the TMP folder.
5. Once extraction done, open My Computer or Computer then (C:) local disk.
6. Open TMP folder and run DXSETUP.exe application file.
7. Once DirectX updated, delete the TMP folder.


N. CONTACT THE TECHNICAL SUPPORT
You can contact the technical support of Faery by e-mail by writing to: support@focus-home.com
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