[FIXED] Failed to create the Direct3D rendering device

[FIXED] Failed to create the Direct3D rendering device

Postby carmand » 16 May 2011, 23:15

Greetings!

After installing the game last night, I enjoyed it greatly. I played for a little while and then went to bed. I got up this morning and went to play it again, however, and received the following error message:

"An error has occurred : Failed to create the Direct3D rendering device."

Any idea why this error is occurring all of the sudden? I reinstalled Direct3D, and even reinstalled the entire game to no avail.

Thank you for your time,
Cassie
carmand
 
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Re: Failed to create the Direct3D rendering device

Postby romfromfocus » 17 May 2011, 08:39

Hello carmand,

We need information about your hardware configuration:

WINDOWS XP
1. Click Start then Run or press Windows and R keys.
2. Type DXDIAG in the Run window and press Enter key.

WINDOWS VISTA/WINDOWS 7
1. Click Windows Start button or press Windows and R keys.
2. Type DXDIAG in the Search bar (bottom left) or in Run window and press Enter key.

System tab: Windows version, processor model and the amount of RAM memory.
Display tab: name of the graphics controller and the driver date; moreover check that the Direct3D Accelerator is activated
Audio tab: name of the audio controller and the driver date.
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Re: Failed to create the Direct3D rendering device

Postby carmand » 17 May 2011, 15:51

Thank you so much for the prompt response. :]

System:
Windows 7 Home Premium 64-bit
AMD Athlon II p340 Dual-Core processor 2.2GHz
3072MB RAM

Display:
AMD M880G with ATI Mobility Radeon HD 4250
1401MB total memory
Driver date: 9/20/2010
Directdraw acceleration - enabled
Direct3d acceleration - enabled
AGP Texture acceleration - enabled

Audio:
Realtek High Definition Audio
Driver date: 5/25/2010

Thank you for your time! :]
Cas
carmand
 
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Re: Failed to create the Direct3D rendering device

Postby FocusTechSupport » 17 May 2011, 16:18

Please update the drivers of your ATI MOBILITY RADEON HD 4250 graphics controller:

1. Click http://sites.amd.com/us/game/downloads/ ... n7-64.aspx
2. Click Download button.
3. Save the application file (11-5_vista64_win7_64_dd_ccc_wdm_enu.exe file for example) on the hard disk.
4. Once download done, run the application file and follow the instructions.
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Re: Failed to create the Direct3D rendering device

Postby carmand » 17 May 2011, 17:29

Unfortunately, after installing the driver from the link you sent and restarting Windows, I still receive the error message. =/

Interestingly enough, however, if I pull up the dxdiag again, it still says that my driver is from 9/20/2010. Which I think is the same date that I had before installation.

Any further assistance you can provide would be wonderful.

Thank you for your time,
Cassie
carmand
 
Posts: 5
Joined: 16 May 2011, 23:09

Re: Failed to create the Direct3D rendering device

Postby FocusTechSupport » 18 May 2011, 08:35

Please configure the game in order to run it in administrator mode and to disable the Desktop Composition:

1. Right mouse click Faery shortcut and click Properties.
2. Click Compatibility tab.
3. Check 'Disable the Desktop Composition' and 'Run this program as an administrator'.
4. Click OK button and run the game.
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Re: Failed to create the Direct3D rendering device

Postby carmand » 18 May 2011, 18:39

Thank you for your continued assistance. :]

Unfortunately, the same error message still persists. :( Is there anything else we can try?

Thank you for your time,
Cas
carmand
 
Posts: 5
Joined: 16 May 2011, 23:09

Re: Failed to create the Direct3D rendering device

Postby romfromfocus » 19 May 2011, 08:53

Hello Cassie,

You may try to re-install DirectX: http://www.microsoft.com/downloads/en/d ... ceb6d8fa8d

SInce you can't update your graphics card, could you tell us the brand and the model of your laptop?

You may also try to erase the file named "Faery - Legends of Avalon" you find in "My Documents".
You may copy your saved files (.sav) not to lose your progress.
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Re: Failed to create the Direct3D rendering device

Postby carmand » 20 May 2011, 18:52

Thank you for all of your assistance. The very last thing I tried was deleting the file/folder in My Documents and it worked! I am back to playing this fabulous game.

Thank you again!
carmand
 
Posts: 5
Joined: 16 May 2011, 23:09


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